Contact GemOwl support
Include your app version, iPhone model, and the steps that led to the issue. Please do not send passwords, payment details, or sensitive personal information.
gemowl.support@gmail.com
Quick scanning checks
- Place the card on a plain, well-lit surface.
- Keep the full card inside the camera frame and reduce glare.
- Check the artwork, set, and printed number before confirming.
- If the first result is wrong, review alternatives or search manually.
Frequently asked questions
Are GemOwl prices guaranteed?
No. Prices are informational market estimates and may be delayed, incomplete, or unavailable. GemOwl does not authenticate, professionally grade, appraise, buy, or sell cards.
What if GemOwl identifies the wrong card?
Review the suggested results and compare the artwork, set, printed number, and language. You can choose another result or use manual search before saving the card.
Where is my scan history stored?
Accepted scan photos and scan History are stored locally on your device. GemOwl does not currently require an account.
Does GemOwl keep my card photos?
Images sent for card identification are not retained after processing. GemOwl asks for your permission before the first image is sent. See the Privacy Policy for details.
How do I manage or cancel a subscription?
Open Settings on your iPhone, tap your name, then tap Subscriptions. Select GemOwl to view or cancel the subscription. Deleting the app does not cancel an active subscription.
How do I delete my data?
Follow the steps on our Data Deletion page. Because GemOwl has no accounts, most app data can be removed by deleting the app from your device.
Legal and privacy
Read our Privacy Policy, Terms of Use, or Data Deletion Instructions.
Operator: SYNCTECH SP Z O O