GemOwl

Privacy

Privacy Policy

This policy explains what GemOwl processes, why it is needed, and the choices you have.

Last updated September 8, 2026

1. Who operates GemOwl

GemOwl is operated by SYNCTECH SP Z O O (“GemOwl,” “we,” “us,” or “our”). Questions and privacy requests can be sent to gemowl.support@gmail.com.

2. What this policy covers

This policy covers the GemOwl mobile app and this website. GemOwl does not currently require an account, does not include in-app advertising, and does not sell personal information. GemOwl uses limited advertising measurement as described below.

3. Information GemOwl processes

Card scans

When you use the scanner, GemOwl processes the card image, scan result, and any correction you make. Before the first image is sent for recognition, GemOwl asks for your permission. Images may be processed by third-party services only to identify the card. Images sent for recognition are not retained after processing and are not used by GemOwl for advertising, cross-app tracking, or model training.

Collection and card information

GemOwl processes the cards you add, quantities, card details, Set progress, prices, searches, filters, and app settings. This information and saved scan photos are stored on your device. When you request online card information, the card names, identifiers, searches, or filters needed for that request may be processed by third-party services.

Subscriptions and purchases

Purchases and subscriptions are handled by third-party services. GemOwl does not receive your full payment-card details. GemOwl may receive an anonymous app identifier, product or transaction information, and subscription status to show available plans, confirm Pro access, restore purchases, and measure whether an advertisement led to a subscription.

Advertising measurement

GemOwl and third-party services may process an app installation or activation, device and service information, an anonymous app identifier, and subscription event or revenue information to measure whether an advertisement led to an install or subscription. On iOS, GemOwl asks for App Tracking Transparency permission before enabling access to the advertising identifier. If you decline, GemOwl remains usable and does not enable advertising-identifier access. Limited or aggregated measurement that does not use that identifier may still be available. Card photos, recognized cards, searches, and collection contents are not used for advertising measurement.

Basic app usage analytics

When enabled, GemOwl uses third-party services to understand where people leave onboarding, whether permission requests and purchases work, and whether they reach their first successful scan and collection save. This includes app openings, onboarding steps, permission choices, subscription plan and purchase or restore outcomes, first scan and save milestones, first-scan timing and the number of frames needed to identify that first card, and limited error categories. Events use a randomly generated app-installation identifier, timestamps, and app version information. They do not include card photos, recognized card identities, collection contents, searches, payment details, screen recordings, or the advertising identifier. This app usage information is not sent to advertising services or used for cross-app tracking. Repeated scans and recognition misses are not individually recorded. Deleting the app removes its local data, but does not automatically remove usage events already sent to third-party services; you can contact us with privacy requests.

Service and support information

GemOwl and third-party services may process limited device and service information needed to operate, secure, and support the app and website. If you contact us, we receive the information you choose to provide, such as your email address, message, screenshots, or attachments.

4. How information is used

  • To scan and identify the card you choose to submit.
  • To provide card details, Set information, market prices, and collection features.
  • To provide, confirm, and restore subscription access.
  • To measure which advertisements lead to app installs and subscriptions.
  • To operate, secure, and support GemOwl.
  • To respond to support, privacy, and deletion requests.
  • To meet legal obligations and protect our rights.

GemOwl does not sell personal information. Card photos and collection contents are not used for advertising or cross-app tracking.

5. Third-party services

GemOwl may share only the information needed with third-party services that help us provide, secure, and support GemOwl. We require them to use information only as needed for the requested functions and to protect it consistently with this policy and applicable law. Third-party services may process information in countries other than your own.

6. Retention and deletion

Images sent for card identification are not retained after processing. Information saved in the app remains on your device until you remove it or delete the app, subject to your device and backup settings. Other information is kept only for as long as reasonably needed to provide the requested feature, secure and support GemOwl, respond to you, or meet legal obligations. Third-party services may retain purchase and transaction records as required for subscriptions, fraud prevention, refunds, and legal or financial obligations.

See our Data Deletion Instructions for clear steps and a request channel.

7. Your choices and rights

You can:

  • Allow or decline tracking when iOS asks, and later change that choice in Settings under Privacy & Security → Tracking.
  • Decline or revoke camera access.
  • Choose not to send a card image and use manual search instead.
  • Remove individual cards or delete GemOwl to remove data stored by the app on that device.
  • Manage or cancel a subscription through your app marketplace account settings.
  • Contact us to request access, correction, deletion, restriction, or objection where applicable law provides those rights.

GemOwl does not create user accounts, so there is no GemOwl cloud account to delete. Copies of local data may remain in device backups until those backups expire or are deleted. Send privacy requests to gemowl.support@gmail.com. We may ask for limited information to verify your request.

8. Legal bases and international processing

Where applicable law requires a legal basis, GemOwl relies on your consent, providing the features you request, our legitimate interests in operating and securing GemOwl, and compliance with legal obligations. You may withdraw consent at any time, but this does not affect processing already completed. Third-party services may process information outside your country under applicable safeguards.

9. Children’s privacy

GemOwl does not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child sent us personal information, contact us so we can review and remove it where appropriate.

10. Security

We use reasonable safeguards and limit the information processed to what is needed for GemOwl. No method of transmission or storage can be guaranteed completely secure.

11. Changes to this policy

We may update this policy as GemOwl changes. The “Last updated” date above shows the current version. Material changes will be reflected on this page and, where appropriate, in the app.

12. Contact

Privacy questions or requests: gemowl.support@gmail.com
Operator: SYNCTECH SP Z O O