No account deletion is required
GemOwl does not currently create user accounts or maintain a server-side card collection tied to your identity.
Delete local GemOwl data
- Touch and hold the GemOwl icon on your iPhone.
- Tap Remove App.
- Tap Delete App, then confirm.
This removes GemOwl’s local scan History, cached catalog data, settings, and locally stored images from that device. Copies may remain in device backups until those backups expire or are deleted through your device or backup settings.
Images sent for recognition
Images sent for card identification are not retained after processing, so there is no stored copy for GemOwl to delete.
Subscriptions and purchase records
Deleting the app does not cancel an active subscription. Manage or cancel GemOwl through your app marketplace account settings. Third-party services may retain purchase and transaction records needed to provide subscriptions, prevent fraud, process refunds, and meet financial or legal obligations. You may contact us about information controlled by GemOwl using the request channel below.
Facebook and Meta data
GemOwl does not offer Facebook Login or receive Facebook account data, so there is no Facebook-linked GemOwl account to delete. If you allowed tracking on iOS, you can revoke that permission in Settings under Privacy & Security → Tracking. Deleting GemOwl removes its local identifiers and settings from that device. Third-party services may retain limited advertising-measurement and transaction records for fraud prevention, reporting, and legal obligations; you may use the request channel below for information controlled by GemOwl.
Request deletion from GemOwl
If you contacted support or believe GemOwl holds other personal information about you, email a deletion request from the address associated with your request and include enough detail for us to locate the information. Do not send passwords or identity documents unless we specifically explain why verification is necessary.
Request deletiongemowl.support@gmail.com
We will confirm receipt and respond to a verified request within 30 days, unless applicable law permits or requires a different period. We will tell you if an exception applies.
What will be deleted
- Support messages and attachments that can reasonably be linked to your request.
- Any platform-derived user information held by GemOwl, if applicable.
- Other personal information GemOwl can identify as belonging to you, unless retention is legally required.
Aggregated information that no longer identifies you and security records that must be retained by law may not be removable.